Mobile Workforce Management Software: Top Must-Have Features

Have you noticed something different about the concept of working? Especially over the past few years? Yes, working is no longer something you do from the confines of an office; today, one can do a full day’s job from their home or the opposite corner of the world. And don’t make the mistake of assuming this phenomenon of remote work is prevalent only among employees — it is equally, if not more, appreciated and sought after by employers as well owing to the plethora of benefits it delivers for everyone involved. Don’t believe it? Perhaps the following statistic will help: Researchers believe that by 2022, roughly half of the workforce across the world will be mobile.

While this change is good and accessible, one can not deny that it comes with its own set of unique challenges, and perhaps none of them is quite as important as the tools and solutions companies use to enable employees to work remotely. The market has plenty of relevant resources to offer. However, we also know that not all of them are the same, i.e., they can’t all properly and sufficiently fulfill every business’s requirements. So, how does one go about deciding which one is best suited for their business’ unique needs? Well, an excellent place to start would be ensuring they have essential features, some of which have been listed below to help you make an informed decision.

1. Agile scheduling capabilities: Any mobile workforce management solution worth it's salt must offer highly agile scheduling capabilities and not merely basic ones where you schedule something and then never hear about it ever again. So, make sure that the tool you pick allows users to exchange their shifts with their colleagues, adapt workflows, and more. In addition to that, the device should also enable managers to check out any such changes or updates in their teams. And, provide approval if needed, without having to wade through a complicated maze of procedures.
2. Customizations: No matter how robust a mobile workforce management tool may be out of the box, it is impossible for it to successfully meet the requirements of every company it serves without needing to be adapted and customized. Hence, before you choose a tool, make sure that it offers the scope for customization as well as other relevant functionalities such as tailorable workflows, and more.
3. Performance management: A company needs to be able to keep an eye on the performance of its employees, no matter where they are working. Hence, it is essential to pick a tool that allows you to track employees’ as well as the business’ performance in general. Such insights can then be leveraged to drive better and more informed decisions across the organization.

Besides ensuring the mobile workforce management application you pick has features such as the ones mentioned above, also make sure that you first thoroughly understand your business’ requirements. It will help you make the right decision.