Chatbots: What is Driving Their Popularity in Healthcare?

Chatbots are revolutionizing healthcare that substantially boosts efficiency and improves the accuracy of symptom detection. It is with ailment identification with preventive care, post-recovery care, and feedback procedures. And, healthcare bots, by their very nature have the potential to drive the transformation that triggers this change. Being conversationalists they run on the rules of machine learning, which comes under artificial intelligence. Along with carrying out interactions, they even perform repetitive tasks such as providing solutions, sending emails, marketing, lead generation, result analysis, and more.

AI-driven chatbots, a rather popular phenomenon at the moment, have started to make waves in the world of healthcare as well. In fact, in 2018, chatbots helped healthcare companies generate a cumulative revenue to the tune of $36.5 million. AI-driven chatbots, a rather popular phenomenon at the moment, have started to make waves in the world of healthcare as well. In fact, in 2018, chatbots helped healthcare companies generate a cumulative revenue to the tune of $36.5 million. To help you further understand why healthcare chatbots have become ever important in today’s market, allow us to walk you through some of their most important benefits.

1. Offer information: If there is one word that was to be used to associate with the world of healthcare, most people would say emergencies. As unfortunate as that may be, it also highlights the quick and urgent access to information. Chatbots can prove to be highly valuable to ensure the safety of patients in such circumstances, offering critical information to patients that will allow them to stabilize while they make their way to the healthcare facility.

2. 24x7 availability: Availability is vital, especially in the healthcare business and chatbots help hospitals ensure precisely that. They are always available to engage with patients and can also send reminders for appointments, medicines refills, etc.

3. Assist patients: Chatbots serve as excellent resources in times of need for patients, saving them the effort of looking up symptoms, specialists, or whatever else they may be looking for when they visit your website.

Now, let us see some of the key use cases for healthcare chatbots:

1. Patient engagement: Patients as well need to be properly engaged to deliver quality experiences. Chatbots help by answering basic queries, sending test results, etc.

2. Screening: Given the pressure on the global healthcare ecosystem, chatbots can help alleviate some of this pressure by running some basic screening for patients via basic questionnaires about symptoms, etc., and then either schedule appointments or offer additional resources to help them manage their illnesses.

3. Billing: When connected with the right systems, chatbots can prove to be effective means for processing the facility’s billing operations. They can fetch information from across the entire ecosystem to generate precise and accurate bills, help with documentation, etc.

Given the current context, it is also important to understand how healthcare chatbots are assisting in the efforts against coronavirus:

1. Prevent the spread of misinformation: A major problem in the fight against COVID has been the rapid spread of misinformation. Thankfully, chatbots have proven to be robust allies in authorities’ and companies’ fight against false information that can result in grave damage to patients’ well-being.

2. Treatment guidance: Fortified with appropriate training and algorithms, chatbots are now also being used to provide basic treatment guidance to patients, by answering queries, etc. In the case of complex queries, users can be directed to appropriate resources.

3. Enable access to resources: An increasing number of healthcare companies are now starting to use chatbots to help patients and users find important information about resources, such as testing facilities, chemists, etc.

It is clear as day to see that healthcare chatbots bring with them an immense scope for assistance and value addition in several tangential aspects of the healthcare ecosystem. Plus, as the world of healthcare continues to evolve along with patients’ expectations, experts agree that any business in this sector would do well to quickly integrate such solutions in their strategy. So, go ahead and find yourself a reputed vendor and start your healthcare chatbot development project ASAP.